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At Terrier Tools Ltd, we strive to provide the highest quality custom printed uniforms. However, we understand that there may be occasions where you need to return an item. Please review our returns policy below:
Eligibility for Returns
- Custom Printed Items: As these items are personalized, we can only accept returns for custom printed uniforms if they are defective or if there was an error in the customization process.
- Non-Custom Items: Unworn, unwashed, and unused non-custom items can be returned within 30 days of receipt.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team within 14 days of receipt. We will arrange for a replacement or a full refund.
How to Return an Item
- Contact Us: Email our customer service team at orders@terriertools.co.uk with your order number and details of the issue.
- Return Authorization: You will receive a Return Authorization Number (RAN) and instructions on how to return your item.
- Shipping: Pack the item securely and include the RAN. Ship the item using a traceable method. We recommend retaining proof of postage.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
Contact Information
For any questions or concerns regarding returns, please contact us at:
- Email: orders@terriertools.co.uk
- Phone: 01978 660011
- Address: Terrier Tools Ltd, Unit 5 Apex Centre, Clywedog Road South, Wrexham Industrial Estate, Wrexham, LL13 9XS
We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly. Thank you for shopping with Terrier Tools Ltd.